Q: How fast are problems addressed to reduce the downtime and ensure smooth running of the system?

A: Our technical support personnel will try to solve the problem over the     phone by instructing you how to solve the problem. Alternatively we also install a software that can help us view the desktop of the computer having the problem remotely if you have internet connected. This is the easiest and fastest way to solve the problem, the support personnel can decide to visit the customers site in person.